No contract will exist between you and Grenade (UK) Ltd for the sale by it to you of any produce unless and until Grenade (UK) Ltd accepts your order by email confirming that it has shipped your product. That acceptance shall be deemed complete and for all purposes to have been effectively communicated to you at the time Grenade (UK) Ltd sends the email to you (whether or not you receive that email).
To cancel this contract, please advise us in writing giving the reason for the return as ‘contract cancellation’. For the avoidance of doubt, any such contract shall be deemed to have been concluded in England and shall be governed by English law. Both you and Grenade (UK) Ltd irrevocably submit to the nonexclusive jurisdiction of the English courts.
Whilst every effort is made to ensure the accuracy of information, product specifications and prices change from time to time, and we cannot be held responsible for any inaccuracies on this website. Please read the information and instructions that come with the products you order prior to use.
If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of Distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use or if your card has been stolen.
Under the Sale of Goods 1979 as amended by the Sale and Supply of Goods Act 1994 a customer may be entitled to a refund where the goods sold are faulty, not as described or where the seller had no legal right to sell the goods. This right cannot be taken away and any attempt by a trader to limit this liability under the Acts by reference to an exclusion clause or similar notice will be void and therefore unenforceable. Under the Consumer Transactions Restrictions on Statements Order 1976 it is also a criminal offence to display a notice which is so void. For example:
All of these notices are all void and therefore illegal.
Faulty goods do not include incorrect sizes / personal opinions etc. Grenade UK will only offer an exchange on these items by prior arrangement. If any items are returned to Grenade, the customer will need to return with a proof of posting. Any refunds agreed will only be made minus shipping costs. This is set at £4.99. This does not apply to faulty items. Any refunds agreed aim to be processed within 48 hrs. However, it may take up to 7 days for money to be returned to the customer’s account.