We offer next working day delivery for orders placed by 11pm Monday to Friday, excluding bank holidays. Please check your emails for delivery information from DPD. If you have not received your order within 3 working days, please get in touch with our friendly customer experience team.  

Your subscription can be customized through the Manage Subscriptions section of your Grenade account.  

When you redeem your loyalty points, they are converted into a discount code. You can find all of your redeemed codes in the My Rewards section of your Grenade account.

Redeemed codes remain valid for 12 months from the date they are created.

If you have any issues at all, please don’t hesitate to get in touch with our customer experience team who can help.

UK orders over £40 qualify for free delivery. For orders below £40: 

• Home delivery: £5.95 
• Click & collect: £4.95 

We offer next working day delivery for orders placed by 11pm Monday to Friday, excluding bank holidays. 

Orders placed after 11pm will have a two-day delivery time.

Orders placed over the weekend will be dispatched on the following working day for next-day delivery. 

Please note that during certain promotions, events, or product launches, delivery may take longer due to increased demand.

If your order hasn’t arrived within 3 days, you can track your delivery directly through DPD. You’ll need your parcel number, which can be found in your delivery email and in the My Orders section of your Grenade account. Your parcel number will begin with 1550. Alternatively, please reach out to our customer experience team if you need further assistance.

You have 15 minutes from placing your order to cancel. After this time, your order cannot be cancelled as it will have been processed for fulfillment.

If you refuse the parcel when it is delivered, DPD will return it to us, and we will be able to process a full refund.

Yes! You can make changes to your order within 15 minutes of placing it.

After this time, your order will be locked and processed by our warehouse.

Unfortunately, we are unable to accept returns as all our products are consumable and perishable. If there is an issue with your order, please reach out to our customer experience team who will do their best to help!

Sorry to hear that! If you have received a faulty item, please get in touch with our customer experience team with the following details and they will be happy to help!

• Your order number
• Photographs that clearly show the fault
• The batch code

We accept a range of payment methods, including:

• Visa
• Visa Debit 
• Visa Electron 
• Mastercard 
• Maestro 
• Paypal 
• Klarna 
• Apple Pay 
• Google Pay 

Your payment will be taken when your order is placed. 

We currently accept payments in:

• Great British Pound (£)
• US Dollar ($)
• Euro (€) 

Offer: 20% off first Grenade purchase.

How to redeem: Sign up to email marketing communications to receive your unique 20% off discount code.

Expiry: No end date.

T&Cs: Discount codes cannot be used in conjunction with bundles, loyalty points, or other codes, unless otherwise stated. They may also be excluded from already discounted items. Grenade reserves the right to end this offer without prior notice.

Discount codes cannot be used in conjunction with bundles, subscriptions, loyalty points or other codes unless otherwise stated. Please note, some items already discounted – including best before items will be excluded from further discounts too.

Grenade reserves the right to end this offer without prior notice.

For information on Business Terms and User Rights, please read here.

Gifts are allocated based on customer selection and are subject to availability unless otherwise stated.

Free gifts cannot be returned unless faulty.

Please contact our friendly customer experience team within 14 days and they will arrange a replacement or refund.

Care note: only applies to water bottles and tumblers. To maintain optimal thermal performance and protect the exterior finish, this bottle and tumbler are not dishwasher safe; dishwashing may reduce cooling/heat retention and damage the outer coating. 

Design note: only applies to cap: the cap’s slightly angled shape is intentional, designed to contour naturally to the head so the fit feels right and the branding sits perfectly.

Log in to your Grenade account and select loyalty points, followed by My Rewards. Your available rewards and the discount codes you can redeem will be displayed there. The minimum spend requirements are: 

• £5 worth of points = £25 minimum spend.
• £10 worth of points = £50 minimum spend.
• £15 worth of points = £70 minimum spend.
• £20 worth of points = £85 minimum spend.

Unfortunately, we cannot apply discount codes or loyalty points retrospectively or issue a part refund once an order has been processed. 

When you redeem your loyalty points, they are converted into a discount code.

You can find all of your redeemed codes in the My Rewards section of your Grenade account.

Redeemed codes remain valid for 12 months from the date they are created. 

Loyalty points expire 12 months after they are earned.

You can view your loyalty points through your Grenade account. 

Loyalty points cannot be used on subscription products or in conjunction with other discount codes.

However, if you would prefer to use your loyalty points rather than the discount code, at checkout, you can click the X of the discount code which will remove it and replace with your loyalty points.

To qualify for free shopping, you must meet the £40 minimum spend using paid for the order. Any amount covered by a discount or loyalty points does not count towards the free shipping threshold.

The minimum spend must also be reached within a single transaction and cannot be split across multiple orders.

To start a subscription, simply select your favourite products and flavours, choose the subscription option and build your subscription box. 

Yes. Your subscription can be customized through the Manage Subscriptions section of your Grenade account.

You can: 

• Add new products
• Change products
• Purchase products on a one-time basis
• Change your delivery dates
• Update your delivery address
• Update your payment details

Your subscription will be delivered every 30 days by default.

You can change, pause or advance your delivery through the Manage Subscriptions section of your Grenade account. 

You can cancel your subscription through your Grenade account or contact us directly.

You can also pause your subscription and reactivate it at a later date. 

To refer a friend: 

1. Visit our Refer a Friend page here. 
2. Share your unique referral link with your friend using your preferred method, such as SMS, email or Facebook. 
3. Once your friend successfully completes their order, we’ll email you to let you know that your points have been added to your account and are ready spend. 

Yes. Your referral discount code expires 7 days after it is issued. 

Referral discount codes cannot be used in conjunction with: 

• Bundles 
• Special offers 
• Apparel 
• Loyalty points 

Points will be added to your account within 30 minutes of your friend placing their order.

If your friend’s order is cancelled or returned, the referral points awarded to you will be removed from your account. 

To qualify for referral points: 

• Your friend must spend a minimum of £40 after discounts and/or gift cards. 
• The £40 minimum spend must be paid using actual money. Any amount paid using a discount or gift card does not count towards the minimum. 
• The minimum spend must be met in a single transaction and cannot be split across multiple purchases. 
• It must be your friend’s first purchase with Grenade. A discount code will not be issued if we detect a previous purchase using their email address. 
• Additional fraud checks are in place and may prevent a referral from being rewarded if fraud is suspected. 

If these requirements have been met and you’re still having an issue, please contact our Customer Experience team here.  

You can view your loyalty points and rewards history in your Grenade account under the Loyalty Points section.

You can also view the people you’ve referred and the status of each referral on the Refer a Friend page under Your Referrals. 

You can purchase an eGift card here.

e-Gift cards are not physically shipped. Instead, you’ll receive a confirmation email containing your e-Gift card code. 

Grenade e-Gift cards are valid for 12 months from the date of purchase. 

No. You can use your e-Gift card balance across multiple orders.

The amount spent will be deducted from the available balance, and you can use the remaining credit on a future order. 

No. e-Gift cards cannot be reloaded.

If you need additional credit, you’ll need to purchase a new e-Gift card. 

Discount codes cannot be used in conjunction with bundles, Grenade collectables, subscriptions, loyalty points or other discount codes unless otherwise stated.

Grenade reserves the right to end an offer without prior notice.

For information about our business terms and user rights, please refer to our full terms & conditions.

Please note that terms & conditions listed outside of Grenade.com, including our affiliate websites, may not reflect the terms and conditions applicable to Grenade.com. 

Subscription

By subscribing to Grenade’s Subscribe & Save programme, you agree to receive recurring shipments of your selected products at a discounted rate. 

You can choose the products and delivery frequency for your subscription. The default delivery frequency is every 30 days. 

Automatic payment 

By subscribing, you authorize Grenade to automatically charge your chosen payment method for each recurring shipment. 

Please note that changes to your subscription may take up to 24 hours to process. 

Discounted rate 

The discounted subscription rate is based on the subscription price available at the time of purchase. 

Subscription pricing may change at any time and without notice. 

Minimum term 

There is currently no minimum term for Grenade subscriptions. 

Shipping 

Subscription products will be shipped to the delivery address provided during checkout.  

Any applicable shipping fees will be calculated at the time of purchase and charged to your chosen payment method along with the cost of the products. 

Subscription cancellation 

You may cancel your subscription after receiving your third order by logging into your Grenade account or by contacting us directly. 

Cancellations made before your third order has been shipped will not be processed. 

Changes to the Terms & Conditions 

Grenade reserves the right to amend these Terms & Conditions at any time.  

Loyalty points can be used on outlet items. 

Minimum spend thresholds apply when redeeming loyalty points:

• £5 worth of points = £25 minimum spend
• £10 worth of points = £50 minimum spend
• £15 worth of points = £70 minimum spend
• £20 worth of points = £85 minimum spend

To redeem your loyalty points, log in to your Grenade account and select Loyalty Points, followed by My Rewards. Your available rewards and redemption codes will be displayed here.