Pre-Order Policy
Pre-Order Terms & Conditions – Grenade soft-Core Creme Egg Flavour Protein Bar
Effective Date: 24.11.2025
Applies to: The product titled “Grenade soft-Core Creme Egg Flavour Protein Bar" available via pre-order on Grenade.com.
1. Definitions
• “Pre-order” means a purchase made in advance of the Product’s delivery/dispatch date, where payment is taken at the time of order.
• “You” or “Customer” means the person placing the pre-order.
• “We”, “Us”, “Our”, “Grenade” means Grenade® (UK) Ltd.
2. Product & Pre-order details
• The Product is described on the site with the title “Crème Egg Protein Bar – 18-bar pack” and price of £30.00 (reduced from £36.00) as shown.
• The Product page is clearly labelled “Pre-Order Now! Expected Dispatch – 10th December 2025”.
• At checkout, you will be charged the full purchase price of the Product with no additional charge for separate shipping for the pre-order component.
3. Payment & Contract Formation
• You will be charged immediately at the point of placing your pre-order.
• A contract between you and Grenade is only formed when we send you an email confirming your order and confirming dispatch (or shipment) of the Product. Note that our Website Terms currently say: “No contract will exist … unless and until Grenade (UK) Ltd accepts your order by email confirming that it has shipped your product.”
• By placing a pre-order, you accept that delivery will occur at a later date (see Section 4).
4. Delivery / Dispatch
• The estimated dispatch (shipping) date for the Product is 10th December 2025.
• In-stock items in the same basket (if any) may ship earlier pursuant to our usual delivery terms. The pre-order item will ship on or after the dispatch date above.
• Should we encounter a significant delay in dispatch beyond this date, we will notify you by email and give you the option to cancel and receive a full refund of the Product price (see Section 6).
5. Cancellation / Right to Withdraw
• Because this is a standard online sale of goods, after you receive the Product you will have the statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 calendar days from the day after you receive the Product, unless an exception applies (for example sealed goods which are unsealed, though this may not apply here).
• Prior to dispatch, if you change your mind within 15 minutes of placing your order, you may cancel the pre-order by contacting us at info@grenade.com. After that 15-minute window, the pre-order is final and cannot be cancelled.
• If you do cancel after dispatch (within your 14-day consumer right) you must return the Product in accordance with our returns policy. Refunds will be processed (see Section 7).
• If we cannot fulfil your pre-order for any reason (e.g., manufacturing/stock failure), we will offer a full refund of the amount you paid for the Product.
6. Refunds
• If you cancel within your right to withdraw (see Section 5), we will refund you without undue delay and in any event within 14 days of your cancellation notice, in the same payment method used for the original transaction, unless you agree otherwise.
• If we are unable to dispatch your Product and the order is cancelled by us, we will refund you the full amount paid.
• We will notify you when the refund is processed; however, your bank or card issuer may take additional time to credit your account.
7. Risk & Title
• Risk in the Product passes to you when the Product is delivered to the delivery address you provided.
• Title to the Product passes to you once we have processed your payment in full and the Product is dispatched to you.
8. Pre-Order and Other Items in Basket
• If you purchase other goods alongside this pre-order, the in-stock goods will be dispatched according to the selected shipping option, subject to standard delivery times. The pre-order item will ship separately when ready (see Section 4).
• No additional shipping charge will apply for the pre-order item.
9. Communication
• We will send you an email when your pre-order item has been dispatched.
• We reserve the right to change the estimated dispatch date. If we do so materially, we will inform you, and you may cancel for a full refund.
10. Governing Law & Jurisdiction
• These Pre-Order Terms & Conditions (and any contract between you and Grenade) shall be governed by English law and the English courts will have non-exclusive jurisdiction. This is consistent with the Website Terms.
11. Variation
• We may update these Pre-Order Terms from time to time. Any changes will not apply to orders you have already placed unless we notify you.