No contract will exist between you and Grenade for the sale by it to you of any produce unless and until Grenade accepts your order by email confirming that it has shipped your product. That acceptance shall be deemed complete and for all purposes to have been effectively communicated to you at the time Grenade sends the email to you (whether or not you receive that email).
To cancel this contract, please advise us in writing giving the reason for the return as ‘contract cancellation’.
Protection for Credit Cards
If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use or if your card has been stolen.
Disclaimer: Your payment will be processed as an international transaction. Please note that your credit or debit card provider may charge a foreign transaction fee. Effective April 2020, Grenade is not responsible for this fee and will not issue a refund for foreign transaction fees.
If your product is faulty, please email
If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away. Contact [email protected]