Frequently asked questions

Frequently asked questions

We are looking forward to helping you out. However, before reaching out to us please check the list of most frequently asked questions. This will give us more time to answer specifics and it saves you time waiting for our reply.

Help Categories

  • Payment Methods & Currencies

    • What payment method can I use?
    • What currencies can I pay in?
  • Product Questions

    • What is the 3-Month Minimum Shelf Life Guarantee?
    • What products are certified Vegetarian?
    • Can I consume your products if tested at work for doping?
    • Which products contain nuts/peanuts?
    • Is your Palm Oil sustainable?
    • Are your products Halal?
    • Can I eat your protein bars during pregnancy?
  • Discount Codes & Loyalty Points

    • Terms & Conditions of Grenade Discount Codes
    • I forgot to use my discount code/loyalty points, what can I do?
    • When will my loyalty points expire?
    • Can I use loyalty points on special offers and bundles?
  • UK Delivery Information

    • UK Delivery
    • Can my shipping address be different to my billing address?
    • Where is my order?
    • Do you ship to BFPO addresses?
    • How will you let me know my delivery has been sent?
    • How can I cancel my order?
    • Can I change the address on my order?
    • Where is my Pick ‘n’ Mix order?
  • Returns

    • Returning Food and Nutrition items
    • Faulty items
    • Grenade Apparel Returns
    • Exchanges
    • How long will it take to receive my refund?
    • Free gift returns
  • eGift Cards

    • How do I purchase an eGift Card?
    • Can I buy an eGift Card for my friend?
    • How long is my eGift Card valid for?
    • Do I have to use the full amount in one order?
    • Can I use an eGift Card during a sale?
    • Can I use an eGift Card & make a card payment on the same order?
    • I placed an order using my eGift Card & now want to return the items
    • Can I use my eGift Card on another Grenade® store?
    • Can an eGift Card be reloaded?
    • Are eGift Cards refundable?
    • More questions?
  • Refer a Friend

    • How does the referral scheme work?
    • Can my friend still take advantage of the referral scheme if they have shopped with Grenade before?
    • I clicked on my friends’ referral link and got my discount code. Does this discount code expire?
    • I was referred by a friend. Is my discount code eligible on any products?
    • How long does it take to receive my points after I've successfully referred a friend?
    • I successfully referred a friend and received points in my account. When will these points expire?
    • I was referred by a friend but did not receive my reward?
    • I referred a friend but did not receive my points?
    • How can I see how many friends I have referred and how many points I have?