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Subject to your right to cancel the contract within 14 working days, we will only accept the return of items if they are faulty or have been sent to you in error. If you are returning an item because it is faulty or because of an error on our part we will be happy, where applicable, to refund the delivery charges incurred in sending the item to you and provide you with a freepost address for return of the goods.

Our re-stocking and administration charge is £19.50 in the UK or 25.35 Euros in Europe or $30 in the USA for any returns that are not faulty or have not been sent in error.

To return a faulty item please telephone websales on 02477 170100 (UK and EU) or e-mail [email protected] for return authorisation and our Return address. Your right to cancel, or the ‘Cooling Off’ period, is fourteen working days after the day on which the goods are received.

Please package the relevant item securely and send it to us with the delivery note so that we receive it within fourteen working days of the date that the item was delivered to you. If you decide to return the goods within these time limits, you are entitled to expect your money to be refunded within 30 days. For your protection we recommend you use a recorded-delivery service.

PLEASE NOTE: You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty or a substitution has been made. As soon as we receive notice of your cancellation of the order we will refund the relevant part of the purchase price for that item.


  • Sealed goods (including cartons) which are not suitable for return due to health protection, if the goods become unsealed after delivery
  • Goods likely to expire rapidly (sold to you as short dated stock)
  • Non complete items i.e. boxes of bars with the full sealed box not being returned


If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Returns are free in the UK, but you will have to return at your own cost if ordering to the rest of the world.

Please note due to hygiene reasons, we are unable to offer an exchange or refund on underwear, swimwear and cosmetics, unless they are sealed in their original packaging. This does not affect your statutory rights.

Please complete the Returns Form enclosed with your order. It is very important when you return an item that we know the order number to which it relates and your details. Without these details we won't be able to process your refund. If you have lost your Returns Form, please contact [email protected] 

Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form.

Please allow 7-10 working days from receipt of your goods at our warehouse for the return to be processed. You will receive a confirmation email once your return has been processed with a refund receipt.