Business and Consumer Terms

BEFORE USING THE SITES, PLEASE CAREFUL REVIEW THE FOLLOWING TERMS AND CONDITIONS OF USE, WHICH GOVERN YOUR USE OF THE SITES (the "Terms of Use").  Your use of the Sites are contingent upon your review and agreement to the Terms of Use, Privacy Policy and other posted related policy (the “Policies”). If you do not agree to the Policies then you are not permitted to utilize the Sites. Grenade reserves the right to modify the Policies including but not limited to these Terms of Use at any time and from time to time without notice.  If we do change the Terms of Use, we will post the changes to this page and will indicate at the top of this page the effective date of the new Terms of Use. Your use of the Sites constitutes your agreement to be bound by the Policies and we encourage you to therefore review them periodically.

Modifications to the Sites and Limited Promotions

Grenade reserves the right in its sole discretion, at any time and from time to time without notice to change, modify, alter, suspend or discontinue any feature, service, product, content or functionality offered through the Sites (“Modifications”).  Such Modifications may include but are not limited to offering opportunities or promotions to some but not all users of the Sites; adding premium features with or without charge; requiring registration or verification for use of any feature; or discontinuing any part or all of the Sites. 

Please note, that special terms of use may apply to particular promotions or activities contained or offered on the Sites (each a “Special offer / Limited Promotion”), which such terms shall be posted in connection with the Special Offer / Limited Promotion.  The terms for the Special Offer /Limited Promotion shall be incorporated into and made a part of the Terms of Use and Policies for the term of the Limited Promotion, provided that in the event of a conflict between the terms for the Limited Promotion and the Policies, the terms for the Limited Promotion shall control. 

Site Transactions

All features, content, specifications, products and prices of products and services described or otherwise depicted on the Sites are subject to change at any time at Grenade’s sole discretion without notice.  Grenade makes all reasonable efforts to accurately display the attributes of the products, including the applicable colors, however we cannot guarantee that your computer system will accurately display the attributes of such products.  The inclusion of any products or services on the Sites at any particular time does not imply or warrant that these products or services are available at that time or available for shipment to your preferred shipping location. 

It is your responsibility to confirm and obey all applicable federal, state, local and international laws in regard to the sale, possession and use of any item purchased from the Sites, including but not limited to any minimum age requirements.  By placing an order, you represent and warrant that such use will be only in a lawful manner and not for re-sale or distribution to third parties and that you are authorized to use the credit card or other payment method you have used in connection with such order. Grenade reserves the right to refuse any order or transaction you place through the Sites. Additionally, Grenade may limit or cancel quantities or orders purchased per registrant, person, per household or per order, for a violation of any of the Policies or otherwise as Grenade determines in its sole discretion. Grenade specifically reserves the right to limit, cancel or otherwise prohibit orders that in Grenade’s sole determination appear to be placed, by unauthorized dealers, resellers, distributors or other person(s) for the purpose of resale to third parties. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event Grenade makes any change to or cancel an order, Grenade will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

All orders made on the site shall be subject to the applicable Product Returns and policy in place at the time of order. 

Subject to compliance with the shipping restrictions contained on the site, all products will be shipped to the address provided at the time of order and subject to such shipping costs as set forth at the time of purchase.

Credit card providers may make additional charges, please check with your provider prior to purchasing. Grenade will not be resposible for any additional charges incurred.

Site Materials and Postings

Site Materials

Except as otherwise explicitly noted, all information, materials and other content on the site, including but not limited to all text, images, designs, images, photographs, videos and other materials (the “Materials”), are the copyrighted property of Grenade.  You acknowledge and agree that the Materials and the copyrights, trademarks, trade dress and/or other intellectual property in connection with such Materials is owned, controlled or licensed by Grenade.   The Materials on the site are intended solely for your personal, non-commercial use.  Unless Grenade explicitly authorizes otherwise in writing, you may not download, copy, transmit, reproduce, publish, distribute, modify or otherwise exploit the Materials in any manner other than for your non-commercial use of the site.  No right, title or interest in any Materials is transferred to you through your use of the site, regardless of whether or not the Materials are configured to enable the download or copying thereof.  Where the site is configured to enable the download or copying of any Materials, such download or copying, shall be for your personal non-commercial use only. In no event shall you remove any intellectual property notices, or be permitted to utilize the Materials for any commercial purposes.  Further, in no event shall you decompile, disassemble, or reverse engineer any code, function or feature on the site. 

 

You shall never challenge or encourage anyone to challenge Grenade’s ownership of or the validity of Grenade’s trademarks, logos, trade dress, service marks or any application or registration thereof (“Grenade Marks”).  You shall not at any time or in any manner, knowingly or intentionally, engage or perform in any activity or permit any act, which may in any way adversely affect any Grenade Marks or Grenade’s rights therein.  Nothing contained on the site grants or should be construed as granting, by implication, estoppel or otherwise any license or right to use any Grenade Marks displayed on the site without the written permission of Grenade.

The Materials contained on the sites are for information purposes only and are not meant to be a substitute for the advice of a licensed professional of your personal due diligence with respect to your personal attributes.  For the avoidance of doubt, the Materials do not constitute medical advice in any manner including but not limited to advice with respect to the diagnosing or treatment of health problem or disease.  Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease. You should consult your doctor before takings any products or otherwise engaging in any exercise, training or activities contained or discussed on the site. Due to the unique restrictions of amateur and professional sports organizations (ie. WADA, NCAA, NFL, MLB, NBA, UIL, etc), it is recommended that you consult with the appropriate governing body or organization before taking any product or engaging in any other activity contained on the sites.  Grenade is not responsible for any medical, health, or other eligibility that may result from you consuming any product or engaging in any activity described on the Sites or from information, which you obtain from the Sites.

Personal Information Submitted Through the sites

Some aspects of use on the sites permit or require you to register and/or create an account to participate or secure certain benefits. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by our registration processes.  In connection with any registration, you shall not misrepresent your identity or affiliation with any person or entity, including using another person's username, password or other account information, or another person's name, likeness, voice, image or photograph and shall provide true and correct information. You also agree to promptly notify us at info@grenade.com of any unauthorized use of your username, password, other account information, or any other breach of security that you become aware of involving or relating to any Sites and in the subject heading please type “ACCOUNT SECURITY BREACH”.Your submission of personal information through the sites and use by Grenade thereof is governed by Grenade’s privacy policy, which can be reviewed by clicking on the "Privacy Policy" link located in the footer section of the sites (the "Privacy Policy").

Minor Use of the Site

The site is not directed to children under the age of 13, and we will not knowingly collect personally identifiable information from children under 13.  Further, you must be 18 years or older to register to use the sites and make any purchase in connection thereto.  By registering or purchasing any product or service, you represent and warrant that you are 18 or older and authorized to enter into the transaction contemplated therein. You agree to abide by any such restrictions, and not to help anyone avoid such restrictions. WE STRONGLY RECOMMEND THAT PARENTS PARTICIPATE IN THEIR CHILDREN'S EXPLORATION OF THE INTERNET AND ANY ONLINE SERVICES AND USE THEIR BROWSER'S PARENTAL CONTROLS TO LIMIT THE AREAS OF THE INTERNET TO WHICH THEIR CHILDREN HAVE ACCESS.

Links to Other Web Sites and Services

The site may contain links to other websites.  Grenade is not responsible for the content, accuracy, or opinions expressed in other websites, and other websites are not investigated, monitored, or checked for accuracy or completeness by Grenade.  Inclusion of any linked website on or through the Sites does not imply our approval or endorsement of the linked website or any products or services contained therein.  We strongly advise that you properly investigate before accessing any linked website, or engaging in any use or transaction therewith.  Such linked websites are not controlled by Grenade, and are subject to different terms of use or privacy policies. If you decide to leave the Sites and access other websites, you do so at your own risk, and Grenade specifically disclaims any and all liability related thereto including but not limited to the accuracy, legality or decency of any materials contained on such sites. 

Disclaimer

All aspects of the Site, including but not limited to the Materials are provided "as-is" and Grenade disclaims any and all warranties, whether expressed or implied, including, without limitation, implied warranties of title, merchantability, fitness for a particular purpose, or non-infringement that results from use of the sites. The Materials are not intended to convey medical advice, or be a substitute for the services or advice of licensed professional.  We strongly encourage you to seek the advice of a licensed professional regarding any mental or physical health or wellness questions prior to taking any dietary and nutritional products or engaging in any other activity discussed on the sites.  Grenade is not responsible for any incorrect or inaccurate content posted on the sites, whether posted by users of the site, or by any of the equipment or programming associated with or utilized by the site.  Grenade is not responsible for the conduct, whether online or offline, of any user of the site. The site may be temporarily unavailable from time to time for maintenance or other reasons.  Occasionally there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice (including after you have submitted your order).  Grenade is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email, or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage to users.

Limitation of Liability

Except in jurisdictions where such provisions are restricted, in no event will Grenade be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from your use of the site, even if Grenade is aware or has been advised of the possibility of such damages.  Notwithstanding anything to the contrary contained herein, Grenade’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the lesser of: (a) the amount paid, if any, by you to Grenade for the products or service on any Sites; and (b) one hundred dollars ($100). Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Indemnification

You are responsible for maintaining the confidentiality of your username(s), password(s), and your account(s), as well as all activities that occur under your account(s). You hereby agree to indemnify, and hold Grenade, our licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities' respective resellers, distributors, service providers and suppliers, and all of the foregoing entities' respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the "Indemnified Parties") harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach of these Terms of Use, the Policies or representations and warranties by you or arising from your account(s). You shall use your best efforts to cooperate with us in the defense of any claim. We reserve the right of reasonable approval over the choice of counsel to defend the Indemnified Parties, which such cost and expense shall be borne by you.

Dispute Resolution

Mindful of the high cost of litigation, you agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the site, or the breach, enforcement, interpretation, or validity of the Policies or any part of it (a "Dispute"), the party asserting the Dispute shall prior to commencing any action, first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 15 days in which to respond to or settle the Dispute. Notice to you shall be sent to your last known billing address and/or the address in your online profile.  Notices to Grenade shall be sent: Legal Department; Grenade c/o 225 Episcopal Road, Berlin, CT 06037, United States  You agree that this dispute resolution procedure is a condition precedent, which must be satisfied prior to initiating any litigation or filing any claim against the other party. Subject to the foregoing, you agree that in the event a Dispute is not resolved as set forth above any and all Disputes related to the Terms of Use, Policies or the Sites shall be resolved individually, without resort to any form of class action, by binding arbitration

Time Within Which Claims Must Be Brought

No waiver of any provision of these terms of use by us shall be deemed a further or continuing waiver of such provision or any other provision, and Grenade’s failure to assert any right or provision under this Agreement of use shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF USE, THIS OR ANY OTHER SITES MUST BE BROUGHT WITHIN ONE (1) YEAR AFTER THE DISPUTE, CLAIM OR CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH DISPUTE, CLAIM OR CAUSE OF ACTION SHALL BE PERMANENTLY BARRED.

Transparency in Supply Chain Disclosure – US website

The state of California requires the following disclosure statement as of January 1, 2012, pursuant to the "Transparency in Supply Chain Act of 2010".

All of the dietary and nutritional supplements marketed by Company and many of the ingredients used in those products, are manufactured in the U.S., in accordance with applicable U.S. labor laws. While some of the ingredients used in our dietary and nutritional supplements are sourced from foreign countries, Grenade’s finished products are manufactured in the U.S. in compliance with the current Good Manufacturing Practices ("cGMPs") for dietary supplements. UK and EU products may be manufactured outside of the U.S.

Grenade’s products are marketed across the U.S. and throughout the world.  Grenade is committed to marketing only safe and effective dietary and nutritional supplements, and to conducting business in compliance with applicable law. Grenade exhibits and promotes the highest standards of honest and ethical conduct in our dealings and we hold our manufacturers, suppliers, retailers and distributors to the same standard. Each of Grenade’s manufacturers and suppliers are carefully selected based on their reputation and evaluation by Grenade, prior to entering into a business relationship. In addition, Grenade conducts in-person inspections and audits of our manufacturers and suppliers to ensure they are operating in compliance with the cGMPs. The terms of our agreements with manufacturers require that they shall not use child labor in the manufacturing, packaging or distribution of products; they shall provide their employees with a safe and healthy workplace in compliance with all applicable laws; they shall only employ persons whose presence is voluntary; they shall not use prison labor or use corporal punishment or other forms of mental or physical coercion as a form of discipline of employees; they shall comply with all applicable federal, state and local laws and regulations including without limitation, applicable wage, hour, labor and environmental laws including but not limited to minimum wage, overtime and maximum hours; and they shall agree to utilize fair employment practices as defined by applicable laws.

Grenade is not aware of any slavery, human trafficking or other abhorrent and illegal labor practices in connection with any ingredient manufactured or supplied to us by foreign vendors.

Domestic Use; Export Restrictions

Grenade controls the site from its offices located within the UK.  Users who access the site do so upon their own accord and are solely responsible for compliance with local laws.  No Materials may be downloaded in violation of United States export control laws, which prohibit the exportation of certain technical data and software to certain territories.

Contacting Us

If you do not understand these Terms of Use or if you have any questions about the Policies or the operation of the Sites, please use the contact us section on this website.