DIGITAL EXPERIENCE EXECUTIVE
Job Title: DIGITAL EXPERIENCE EXECUTIVE
Reports to: ECOMMERCE MANAGER
Location: BOURNVILLE, BIRMINGHAM/REMOTE WORKING
Function: ECOMMERCE
Job Type: PERMANENT
This role profile is a guide to the work you will initially be required to undertake. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
About Grenade
Grenade is an international active nutrition/lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong brand, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the sports and active nutrition segments.
As a market leader, Grenade sells a range of nutritional products, both B2B and B2C, including its signature Grenade Bars and Drinks. Grenade has been included in the Sunday Times Fast Track Top 100 for the past three years running.
Joining Grenade’s high-performing team, during this exciting period of growth and brand expansion, promises to offer a unique and motivating working environment, with highly rewarding opportunities for personal and professional development.
Key Responsibilities
- Managing Zendesk customer queries daily supporting with feedback loops.
- Creating and consistently improving Zendesk triggered automations to save efficiency.
- Supporting with the quality control process of goods, ensuring the quality control team receive feedback in an efficient manner.
- Support and process sample orders for the wider business, ensuring maximum support is offered to the wider business.
- Focus on improving loyalty and customer experience with the E-Commerce Manager, CRM Manager and Digital Experience lead.
- Monitoring reviews though our Yotpo platform, replying and ensuring feedback loops are created.
- Processing customer returns and refunds.
- The Role will require support with E-Commerce Tactics and day to day function of the site.
- Campaign Planning for Digital Paid campaigns, from a customer experience perspective.
- E-Commerce development support, from a customer experience perspective.
- E-Commerce user journey support, focusing on retention of the site.
- The potential of supporting International E-Commerce sites.
Person Specification
- Managing Zendesk customer queries daily supporting with feedback loops.
- Creating and consistently improving Zendesk triggered automations to save efficiency.
- Supporting with the quality control process of goods, ensuring the quality control team receive feedback in an efficient manner.
- Support and process sample orders for the wider business, ensuring maximum support is offered to the wider business.
- Focus on improving loyalty and customer experience with the E-Commerce Manager, CRM Manager and Digital Experience lead.
- Monitoring reviews though our Yotpo platform, replying and ensuring feedback loops are created.
- Processing customer returns and refunds.
- The Role will require support with E-Commerce Tactics and day to day function of the site.
- Campaign Planning for Digital Paid campaigns, from a customer experience perspective.
- E-Commerce development support, from a customer experience perspective.
- E-Commerce user journey support, focusing on retention of the site.
- The potential of supporting International E-Commerce sites.
The Package
- Competitive Salary
- 25 days holiday annual leave + birthday + bank holidays
- Flexible Working
- Contributory Pension Scheme
- Huge Staff Discount on products
- Length of Service Awards
- Study Support Programme
- Free on-site parking
- Subsidised on site Nuffield Gym
- 24/7 access to our Silver award winning well-being assistance program