What payment methods can I use?
The Grenade Website accepts many forms of payment methods. These include: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Paypal. Cards will be charged when the order is placed.
Special Offers/Coupon Codes
At certain times, Grenade® may promote special offers / bundle packages. Please note, Grenade® coupon codes WILL NOT BE VALID for these offers / packages.
Can I cancel my order?
If you would like to cancel your order, please e-mail [email protected] with your order number and full name. If the order hasn’t been processed then we will refund you within 5 – 7 business days. Please note that if your order has been processed you will not be able to cancel. Customer Services are open between 8:30am-5:30pm Monday to Friday (excluding bank holidays).
What currencies can I pay in?
On our website we are happy to accept and process payment through a number of different currencies. These include: Great British Pound (£), US Dollar ($) and the Euro (€).
What do you do with my personal details?
We only use your personal details to complete your order, and shortly after completion of your order your payment details are automatically deleted from our system. Your name, address and phone number are stored on our system to make future orders easier. Your name, address and phone number are never sold or passed on to a third party although Grenade may use your email address to make you aware of issues with your order / feedback from your experience etc.
Are any of your products vegetarian or vegan?
Grenade has several products approved by The Vegetarian Society, please check out our product pages for further information!
Grenade currently does not produce any vegan products, however we pride ourselves on being a fast-evolving sports nutrition brand and we are always looking to provide new and innovative products for our fantastic customers.
To keep up to date with all our latest product launches and news please subscribe to our newsletter at the bottom of our website and follow our social media pages.
What is the source of your gelatine?
A select number of Grenade products contain gelatine which is derived from a bovine source (cattle), these are listed below:
All Carb Killa Bars
Can I consume your products if tested at work for doping?
Informed-Sport is a global quality assurance program. The program certifies that every batch of a supplement product and/or raw material that bears the Informed-Sport logo has been tested for banned substances by LGC's world-class sports anti-doping laboratory. We have a number of products on this programme and you can check us out on Informed-Sport’s website here – www.informed-sport.com/supplement-search/brand/grenade
Which products contain nuts/peanuts?
This information is clearly stated within the ingredients listings on product pages and on packaging. However, in terms of the Carb Killa bars, please AVOID Chocolate Crunch, Peanut Nutter and Cookie Dough flavours if you are allergic, as they all contain peanuts. Please note that several of our products are made in a facility which handles nuts, therefore please consult the specific product allergy information.
Is your palm oil sustainable?
For all of the Grenade products using palm oil, we ensure that the ingredient is sustainably sourced. All palm oil used in Grenade products is certified as sustainable by the Roundtable of Sustainable Palm Oil (RSPO).
I forgot to use my discount code, what can I do?
Unfortunately, we are unable to part-refund orders once they are processed.